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These horizon scanners summarise the key legal and regulatory developments, and include updates on: Consumer Duty, non-financial misconduct and diversity and inclusion trends in complaints handling, changes to the Financial Ombudsman Service fee structure and motor finance The horizon scanners cover developments that may impact firms organisations in the next two years, as well as providing links to further information. If you have any questions, or if you would like to discuss any of the topics in further detail, please do not hesitate to contact us. The materials on the Eversheds Sutherland website are for general information purposes only and do not constitute legal advice. While reasonable care is taken to ensure accuracy, the materials may not reflect the most current legal developments. Eversheds Sutherland disclaims liability for actions taken based on the materials. Always consult a qualified lawyer for specific legal matters. To view the full disclaimer, see our Terms and Conditions or Disclaimer section in the footer. Services Financial Services Disputes and Investigations Industries Financial Services Key contacts Chris Busby Partner United Kingdom Claire Carroll Partner United Kingdom Tom Black Partner United Kingdom Gareth Vowles Partner United Kingdom Victoria Savage Partner United Kingdom Martin Ward Partner United Kingdom Helen Eastwood Legal Director United Kingdom Laura Norris Professional Support Lawyer United Kingdom Gregory Brandman Partner United Kingdom Kari McCormick Partner United Kingdom Julia Neal Partner United Kingdom Sumitra Subramanian Principal Associate United Kingdom Latest Insights legal updates Global Life Sciences & Healthcare Bulletin legal updates Consumer Lens - Session 1 \| The Rise of European Class Actions podcasts and webcasts Tax NOLs in Cross-Border Structures Webinar legal updates EU Pay Transparency Directive Latest News client news A blueprint for growth: Eversheds Sutherland supports Leonard Design Group restructuring and MBO client news Next stop, public ownership: Eversheds Sutherland advises DfT on GTR transition firm news Eversheds Sutherland strengthens restructuring offering with senior partner appointment firm news Eversheds Sutherland strengthens Commercial Advisory practice with technology partner hire Latest Events virtual \| June 09, 2026 UK employment law training virtual \| June 16, 2026 Nordic (Denmark, Finland, Norway and Sweden) employment law training virtual \| June 23, 2026 Introduction to Swiss employment law virtual \| September 10, 2026 UAE - Employment law in the Dubai International Financial Centre Tabs Label legal updates June 03, 2026 Global Life Sciences & Healthcare Bulletin legal updates May 29, 2026 Consumer Lens - Session 1 \| The Rise of European Class Actions podcasts and webcasts May 29, 2026 Tax NOLs in Cross-Border Structures Webinar legal updates May 28, 2026 EU Pay Transparency Directive Legal notices Terms & conditions Privacy notice Cookies Whistleblowing List of ES(I) LLP Members LinkedIn Facebook YouTube Connect Contact us Client login Staff login Subscribe About us About Eversheds Sutherland Purpose and values Responsible business Alumni Insights Client tools Events and training Business topics Careers Offices © Eversheds Sutherland 2026. All rights reserved. Eversheds Sutherland is a provider of legal and other services operating through various separate and distinct legal entities. For further information about these entities and Eversheds Sutherlands' structure please see the Legal Notice page of this website. Eversheds Sutherland is the name and brand under which the members of Eversheds Sutherland Limited (Eversheds Sutherland (International) LLP and Eversheds Sutherland (US) LLP) and their respective controlled, managed and affiliated firms and the members of Eversheds Sutherland (Europe) Limited (each an "Eversheds Sutherland Entity" and together the "Eversheds Sutherland Entities") provide legal or other services to clients around the world. Eversheds Sutherland Entities are constituted and regulated in accordance with relevant local regulatory and legal requirements and operate in accordance with their locally registered names. The use of the name Eversheds Sutherland, is for description purposes only and does not imply that the Eversheds Sutherland Entities are in a partnership or are part of a global LLP. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client. For further information about these Eversheds Sutherland Entities and Eversheds Sutherlands’ structure please see the Legal Notices page of this website.

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UK Financial services horizon scanners: complaints handling and contentious regulatory

September 27, 2024

United Kingdom

We are pleased to present the latest editions of our Horizon Scanners for financial services complaints handling and contentious regulatory.

These horizon scanners summarise the key legal and regulatory developments, and include updates on:

Consumer Duty, non-financial misconduct and diversity and inclusion
trends in complaints handling, changes to the Financial Ombudsman Service fee structure and motor finance

The horizon scanners cover developments that may impact firms organisations in the next two years, as well as providing links to further information.

If you have any questions, or if you would like to discuss any of the topics in further detail, please do not hesitate to contact us.

The materials on the Eversheds Sutherland website are for general information purposes only and do not constitute legal advice. While reasonable care is taken to ensure accuracy, the materials may not reflect the most current legal developments. Eversheds Sutherland disclaims liability for actions taken based on the materials. Always consult a qualified lawyer for specific legal matters. To view the full disclaimer, see our Terms and Conditions or Disclaimer section in the footer.

Chris Busby

Partner

United Kingdom

Claire Carroll

Partner

United Kingdom

Tom Black

Partner

United Kingdom

Gareth Vowles

Partner

United Kingdom

Victoria Savage

Partner

United Kingdom

Martin Ward

Partner

United Kingdom

Helen Eastwood

Legal Director

United Kingdom

Laura Norris

Professional Support Lawyer

United Kingdom

Gregory Brandman

Partner

United Kingdom

Kari McCormick

Partner

United Kingdom

Julia Neal

Partner

United Kingdom

Sumitra Subramanian

Principal Associate

United Kingdom

Latest Insights

legal updates
Global Life Sciences & Healthcare Bulletin
legal updates
Consumer Lens - Session 1 | The Rise of European Class Actions
podcasts and webcasts
Tax NOLs in Cross-Border Structures Webinar
legal updates
EU Pay Transparency Directive

Latest News

Latest Events

virtual | June 09, 2026
UK employment law training
virtual | June 16, 2026
Nordic (Denmark, Finland, Norway and Sweden) employment law training
virtual | June 23, 2026
Introduction to Swiss employment law
virtual | September 10, 2026
UAE - Employment law in the Dubai International Financial Centre

Tabs Label

legal updates

June 03, 2026

Global Life Sciences & Healthcare Bulletin

legal updates

May 29, 2026

Consumer Lens - Session 1 | The Rise of European Class Actions

Business meeting close up discussing data

podcasts and webcasts

May 29, 2026

Tax NOLs in Cross-Border Structures Webinar

legal updates

May 28, 2026

EU Pay Transparency Directive

Offices

© Eversheds Sutherland 2026. All rights reserved. Eversheds Sutherland is a provider of legal and other services operating through various separate and distinct legal entities. For further information about these entities and Eversheds Sutherlands' structure please see the Legal Notice page of this website.

Eversheds Sutherland is the name and brand under which the members of Eversheds Sutherland Limited (Eversheds Sutherland (International) LLP and Eversheds Sutherland (US) LLP) and their respective controlled, managed and affiliated firms and the members of Eversheds Sutherland (Europe) Limited (each an "Eversheds Sutherland Entity" and together the "Eversheds Sutherland Entities") provide legal or other services to clients around the world. Eversheds Sutherland Entities are constituted and regulated in accordance with relevant local regulatory and legal requirements and operate in accordance with their locally registered names. The use of the name Eversheds Sutherland, is for description purposes only and does not imply that the Eversheds Sutherland Entities are in a partnership or are part of a global LLP. The responsibility for the provision of services to the client is defined in the terms of engagement between the instructed firm and the client. For further information about these Eversheds Sutherland Entities and Eversheds Sutherlands’ structure please see the Legal Notices page of this website.

UK Financial services horizon scanners: complaints handling and contentious regulatory

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